REFUND & RETURNS POLICY
At ZIARA CLOTHING, every product is carefully inspected before dispatch. Because our textiles are handcrafted and naturally printed, each piece may carry slight variations that are part of its character.
We accept returns and refunds only in cases of a genuine natural printing error or natural manufacturing defect, subject to validation and approval by our Procurement Team.
ELIGIBILITY FOR RETURN / REFUND
WHEN IS A RETURN OR REFUND ELIGIBLE?
A return or refund request will be considered only when the product has a genuine natural printing error or natural manufacturing defect.
The issue must be reported to ZIARA CLOTHING within 7 days of delivery. The product must remain unused, unwashed and unaltered, with its original packaging and tags intact.
All return and refund requests are subject to inspection and validation by our Procurement Team. A return or refund will be processed only after the reported issue is verified and approved by the team.
WHEN RETURNS OR REFUNDS ARE NOT ACCEPTED
The following situations are not eligible for return, exchange or refund:
• The product is not liked by the customer or the customer changes their personal preference.
• The customer changes their preference regarding colour, design, print or pattern.
• The customer faces a size-related issue despite having ordered the correct size.
• The product has been used, worn, washed, ironed, altered or modified in any manner.
• The product is damaged after delivery due to customer handling, storage or use.
• Minor variations in colour, texture, print placement or fabric appearance that naturally occur in handcrafted and naturally printed textiles.
• Any return request made after 7 days from the date of delivery.
• Any product returned without its original tags or packaging, where such tags or packaging were provided.
• Fabric purchased as a cut length or fabric material is 100% non-returnable and non-refundable, regardless of colour, design, print, texture or personal preference.
RETURN REQUEST PROCESS
1. Report the Issue
Contact ZIARA CLOTHING within 7 days of delivery and provide your order details along with clear photographs/videos showing the printing error or manufacturing defect.
2. Procurement Team Validation
Our Procurement Team will review the submitted details and may request additional photographs, videos or information to validate the reported issue.
3. Approval
If the issue is confirmed as a genuine natural printing error or manufacturing defect, the return will be approved and further instructions will be provided.
4. Return Shipment
The product must be returned in unused, unwashed and unaltered condition with original tags and packaging, wherever applicable.
5. Inspection & Final Decision
Once the product is received, our Procurement Team will conduct a final inspection before approving the refund.
REFUND PROCESS
Once a return is approved and the returned product passes the final inspection by our Procurement Team, the eligible refund will be processed.
Any applicable transportation, shipping or return-related expenses incurred in connection with the approved return will be deducted from the refundable amount.
The remaining eligible amount will be refunded to the original payment method used for the purchase. The time taken for the refund to reflect in the customer’s account may depend on the payment gateway or banking institution.
EXCHANGE POLICY
ZIARA CLOTHING does not offer exchanges for reasons such as personal preference, colour choice, design preference or size selection.
An exchange may only be considered where a genuine natural printing error or natural manufacturing defect is confirmed by our Procurement Team after validation.
Any product that has been used, worn, washed, ironed, altered or modified is not eligible for exchange under any circumstances.
Fabric purchased as a cut length or fabric material is strictly non-returnable and non-exchangeable.
IMPORTANT RETURN CONDITIONS
• All return and refund requests are subject to validation and approval by the ZIARA Procurement Team.
• A return request does not guarantee approval.
• The product must be returned in the same condition in which it was delivered.
• Products that have been worn, used, washed, ironed, altered or modified will not be accepted.
• Any applicable transportation, shipping or return-related expenses will be deducted from the approved refund amount.
• ZIARA CLOTHING reserves the right to reject a return or refund request if the reported issue does not meet the eligibility criteria stated in this policy.
CONTACT & SUPPORT
For any questions regarding returns or refunds, please contact ZIARA CLOTHING using the contact details available on our हमसे संपर्क करें page.
Email: bagru@ziaraclothing99.com
Phone: 0141-2992543
WhatsApp: +91 8824445558
Please keep your order number, delivery details and supporting photographs/videos ready when contacting us.
FINAL NOTE
ZIARA CLOTHING reserves the right to update this Refund & Returns Policy from time to time. The latest version published on this website will apply to orders placed thereafter.